News

Welcome to our March 2025 Newsletter, at last we have some sunshine and spring like weather after a seemingly long winter! 

Vaccinations: 
A reminder that the Kennel Cough vaccine must be given at least two weeks before admission. We cannot accept dogs without a valid vaccination certificate – this is both a DEFRA Licencing condition and an insurance requirement.

Spring and Summer Opening Times: 
Effective from 1st April 2025 – 30th September 2025

Monday to Friday           08:00 - 10:00 & 16:00 - 18:00
Saturday                         08:00 - 10:00 & 16:00 - 17:00
Sunday (April - Oct)       09:00 - 09.30 & 16:00 – 18:00   
     
Boarding and Day care Rates: 
Please note that we are revising our rates effective from 1st April 2025. 
Regrettably, with the continuing high cost of utilities, we are obliged to incorporate our winter supplementary heating charge into our standard rates which will also increase and will be as follows -
                                           Daycare                                          Overnight Boarding (24hr)
One dog                              £20                                                            £25
Two dogs                            £25                                                             £35
Three dogs                         £27                                                             £45
Four dogs                           £30                                                             £55

For groups of more than 4 dogs (which must be from one family) please ring or message for rates

Beds and Bedding: 
We continue to have a problem with a small number of dogs which habitually chew their beds and bedding to destruction. As well as being a hazardous and unhealthy habit these are costly items to replace. We strongly recommend that customers provide their own dog beds and bedding. This is preferable anyway so that the dog has familiar items which help it to settle in the kennels. We will provide beds and bedding for your dog if necessary but reserve the right to charge for any losses due to this habit.

Book Early to Avoid Disappointment: 
We already have significant bookings for peak holiday periods in 2025 and are unable to accommodate any new customers at these times. Please book as soon as you know your requirements. 
Please note that we plan to close the kennels for a few days break during the Christmas and New Year period – we will post the exact dates in due course.

Payment Options:
Our preferred methods of payment are by debit card, credit card or cash. 
We also accept BACS payments if paid promptly after collection.

Kennel Improvements:
We have now completed the upgrading of the North Kennels – installing a new heating and cooling system, improving insulation levels and lighting standards along with cosmetic improvements. Both kennel blocks are now maintained to the same environmental standards. Whilst we will always try to meet your preferences for accommodation (if notified at the time of booking) we cannot guarantee to do so at busy times.

As ever we are always delighted to receive feedback or suggestions from our customers,

Best Wishes
 

Welcome to our July 2024 Newsletter

As you all appreciate this is an extremely busy time of year and, due to some recent experiences, we are writing urgently to avoid problems for both ourselves and yourselves.

Vaccinations: 

Firstly, this is yet another reminder that the Kennel Cough vaccine must be given at least two clear weeks before admission. This is because it is a live vaccine and your dog is highly contagious for two weeks following the vaccination and therefore a hazard to other dogs.

We cannot accept dogs without a valid, correctly dated vaccination certificate – this is both a DEFRA Licencing condition and an insurance requirement. Several customers have arrived recently having had their dog vaccinated at the last minute and we have had to refuse entry which has caused disruption and disappointment for all concerned.

In addition, we are spending time searching for vaccination records on behalf of customers. We do not have the resources to do this. It is your responsibility to ensure that you dog has up to date vaccinations and to provide the relevant paperwork 

We will refuse admission if this documentation is not complete.

Terms and Conditions: 

Our cancellation policy is rarely invoked and we fully understand that circumstances can change. We always try to accommodate unavoidable changes by our regular customers. Recently we have had some customers who have cancelled bookings at the last minute. This results in a loss of revenue to us and empty kennel space which is always at a premium. 

A booking is not a provisional reservation. We therefore now require 14 days notice of cancellation - not 48 hours. Our Ts & Cs are amended with immediate effect as follows -

“At busy times we reserve the right to charge 50% of the Boarding Fee at the time of booking. Please notify us as soon as possible if you need to cancel a booking. We reserve the right to charge 50% of the Boarding Fee if a cancellation is made with less than 14 days’ notice” 

If this change causes you problems with a current booking, please get in touch urgently

Thank you in advance for your compliance with these requests which are to ensure your pets have a trouble free stay and to avoid disruption to your holiday arrangements. 

Please note that we are fully booked until late September 

Best Wishes